Politique d’expédition

SHIPPING/ORDER PICK-UP POLICY

ORDER PROCESSING:

Please allow 3-5 business days for us to process your order. An email will be sent to let you know your order is on the way or that your order is ready for pick-up!

 

STORE PICKUP

During checkout, chose the pick-up option. There is no additional charge for picking up your order at our location. Bring your order confirmation when you come to collect your order. If your order has not been picked up within 3 months from the date of purchase, the order will be cancelled without a refund.

 

Pickup location

MĀDAHÒKÌ FARM

4420 West Hunt Club Road, Nepean, ON, K2R 1E7

Orders can be picked up Thursday-Sunday from 11am-4pm.

 

 

SHIPPING POLICY

During checkout, enter your address and choose the ship option. Click the "continue to shipping" button. Occasionally the price of shipping does not get calculated properly on the app, in that case we will contact you for additional shipping payment. When your order is out for delivery, you will receive an email with tracking information.

 

REFUNDS, RETURNS AND EXCHANGES

We accept returns up to 30 days after purchase date, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. In the event that your order arrives damaged in any way, please email us as soon as possible at info@madahoki.ca with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory

solution.

 

Please refer to our refund policy for more information; https://ssif-virtual-marketplace.myshopify.com///policies/refund-policy

 

If you have any further questions, please don't hesitate to contact us at info@madahoki.ca.